Sizing
The fit of this style is true to size but it is always recommended to double-check your size using the following guidelines.
You can check your closest size by doing the following:
- Grab a sheet of paper and place it against a wall so the edge of the paper is touching the wall.
- Now stand on the paper with your heel lightly touching the wall.
- Mark on the paper where your big toe ends.
- Measure the distance from the back edge of the paper to the mark on the paper and that will give you your foot length.
- Now compare your foot length to the chart below which shows the inside length of our shoes. We recommend that the shoe length/size should be 6-10mm longer than your foot length. If you are between sizes always size up.
- Size 37 = 246mm
- Size 38 = 253mm
- Size 39 = 259mm
- Size 40 = 265mm
- Size 41 = 271mm
- Size 42 = 277mm
- Size 43 = 283mm
- Size 44 = 290mm
- Size 45 = 296mm
- Size 46 = 302mm
The above measurements show the internal length of the shoe and your foot should be 6-10mm shorter than this.
In collaboration with CleanSea 200g of plastic trash will be removed from the ocean with this purchase (that’s the equivalent of 20 plastic bottles)
Delivery
As a marketplace, all items are shipped to you directly by our brands, using tracked delivery. If you have purchased multiple items from different brands at the same time, each item will be sent separately.
Many of our brands offer free domestic shipping (or free over a certain spend limit).
Some offer free international shipping depending on your location and / or order value.
Where this isn’t the case, the majority of orders will have shipping costs no higher than the following:
| UK Brands | US Brands | EU Brands | |
| UK Customers | £5.95 | £10 | £6 |
| US Customers | £10 | £6 | £10 |
| EU Customers | £5.95 | £10 | £6 |
Canada & Rest of World shipping costs differ by brand and by country.
Please note: your shipping costs will always be visible at checkout, prior to payment.
Our brands usually dispatch items within 1–2 days of your order. Shipping can take between 3–10 days depending on where you are based and where the brand is based. See our Delivery page for full details.
If you have any questions or issues with delivery of your item, please contact us at customers@immaculatevegan.
Returns
Please note that you are responsible for the costs of returning an item, unless the brand offers free or subsidised returns. This will be stated in the green box at the top of this page. Return costs will vary depending on the brand's location in relation to yours. The brand's country is also stated in the green box.
You have 14 days to inform us of your desire to return an item, and then a further 14 days from the date you notify us to send back the item. See our Returns page for full details.
To return an item, please submit your return request here.
If you order an item that ships to you from within your own country, there will be not be any additional taxes, duties or fees on receipt of goods.
If you order an item that ships to you from another country, your order may be subject to import duties, which are the result of international trade agreements between countries. However please note that:
- For UK customers, many items made in the EU are also exempt from any import charges;
- For US customers, all orders under $800 are also duty free, which means there will be no additional fees applied;
- For EU customers, all orders from within the EU are exempt from any import charges.
See Taxes & Duties page for full details.
